Exchange & Return Policy

Exchange & Return Policy

At Loris Egypt, we want you to love your fragrance. Please read our exchange policy carefully before placing your order.

Exchanges Only — No Returns

We do not accept returns for a refund. We offer exchanges only, subject to the conditions outlined below.

Eligibility for Exchange

To be eligible for an exchange, all of the following conditions must be met:

  • The exchange request is made within 48 hours of delivery.
  • The product is unused, unopened, and in its original packaging, with the seal intact.
  • The product shows no signs of use, damage, or tampering.
  • You have proof of purchase, such as your order number or receipt.

Exchanges are accepted for a different scent, size, or product of equal or lesser value within the Loris Egypt catalog.

If the replacement item costs more than the original item, you will be required to pay the price difference.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with your order number and clear photos of the item.
  • Once your request is approved, we will arrange a free pickup and send you the correct or replacement item at no additional cost.
  • Loris Egypt will cover all shipping costs in these cases.

Change of Mind

If you would like to exchange an item because you have changed your mind—for example, you would prefer a different scent:

  • The item must meet all of the exchange eligibility conditions above.
  • The customer is responsible for the shipping costs for returning the original item and receiving the replacement.

How to Request an Exchange

  1. Contact us via WhatsApp or Instagram with your order number.
  2. Let us know the reason for the exchange and the product you would like instead.
  3. Once approved, we will coordinate the pickup and delivery of the replacement via ShipBlu, our official delivery partner.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Testers, sample kits, and promotional gifts.
  • Products purchased on clearance or final sale.
  • Items without their original packaging or with a broken seal.

Questions?

If you have any questions about our exchange policy, please contact our team before placing your order. We’ll be happy to assist you.